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The Microsoft integration connects both Outlook email and Outlook Calendar through a single Microsoft 365 sign‑in. Once connected, Continuum populates your meetings from your calendar, detects Teams and other video links automatically, and (if you choose) links email threads to the contacts they involve. You can connect more than one Microsoft account if you have separate work tenants or want to bring in a shared mailbox alongside your own. For everything that’s the same across integrations — status badges, multi‑account behavior, the Reconnect button, disconnecting — see the Integrations overview.

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Before you connect

  • You’ll sign in with the Microsoft 365 account that owns the calendar and mailbox you want to use.
  • Most tenants require admin consent for the Microsoft Graph scopes Continuum requests. If sign‑in fails with an admin‑policy error, ask your IT administrator to grant Continuum tenant consent.

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Connecting Microsoft

1

Open Settings > Integrations and click Connect on the Microsoft tile

The capability picker dialog opens.
2

Choose what to connect

Pick Email, Calendar, or both. Most people connect both — Continuum’s AI summaries and contact context work best when it has both inbox and calendar visibility.
You can change your mind later. Reopen the Manage dialog and toggle email or calendar on or off without removing the whole connection.
3

Sign in with Microsoft and approve permissions

A Microsoft sign‑in popup opens. Approve the requested permissions in full — unchecking a scope will disable parts of the integration.
4

Confirm and configure

The tile updates to Connected. Click Manage to choose which calendars to sync and set your email sharing level (covered below).

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Calendar settings

Open Manage > Calendar to control which calendars Continuum reads from.
  • Calendars list — if your Outlook account has multiple calendars (your own, shared team calendars, room calendars, etc.), toggle on the ones you want Continuum to use. Personal calendars or ones you don’t want surfaced can be left off.
  • Sync status — shows whether the calendar is currently in sync, plus the time of the last successful sync.
Once a calendar is enabled, Continuum pulls in events within a few minutes and keeps them up to date as you schedule, reschedule, or cancel.

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Email settings

Open Manage > Email to control how Outlook content is surfaced and shared. Sharing visibility — controls how much of your email is shared with the rest of your workspace:
  • Private (default) — Only you can see your emails inside Continuum. Nothing is shared with workspace members.
  • Subject line and metadata — Workspace members can see the subject, participants, and timestamp of emails with contacts. The body stays private.
  • Full access — Everything is shared with your workspace, including bodies and attachments. Use this when your team needs full transparency on client communication.
Continuum only displays emails between you and people in your contact database. Unrelated personal email never appears in Continuum, regardless of the sharing level you choose.

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Connecting a second Microsoft account

If you have more than one Microsoft account to connect, open Manage on the Microsoft tile and click Add account. Each account is configured independently — you can sync the work calendar from one and skip email entirely on the other, for example.

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Disconnecting

In Manage, click Disconnect next to the account you want to remove. Past meetings, transcripts, and contact context captured while connected stay in Continuum; new calendar events and emails simply stop syncing.

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Troubleshooting

Even when the Microsoft tile shows Connected and the status reads Synced, you can still see no emails and no calendar events at all. When everything is empty like this — rather than a few specific items missing — the sign‑in connected to the wrong mailbox. It’s almost always one of these two things.
If your account is otherwise working and only some meetings or a particular contact’s emails are missing, see the two questions below instead.
1. You may have signed in with the wrong type of account. When you sign in, Microsoft sometimes asks you to choose between a Work or school account and a Personal account. Your Continuum email and calendar live on your work account, so always choose Work or school account. If you pick Personal by mistake, Continuum connects to an empty mailbox and nothing syncs — even though the tile still says Connected.To fix it, click Disconnect, then reconnect and choose Work or school account when Microsoft asks.2. Your company’s email may not be on Microsoft 365. Continuum syncs with email and calendars hosted on Microsoft 365. Some companies run their email on a separate, older system instead — your IT team may call this Hosted Exchange. If yours does, the Microsoft sign‑in can look like it worked, but Continuum can’t actually reach your mailbox, so no email or events appear. If you’re not sure which system your company uses, your IT administrator will know.
Continuum can’t sync mailboxes on Hosted Exchange. To use email and calendar, your IT administrator would need to move your mailbox to Microsoft 365.
If you’ve checked both and things still aren’t syncing, reach out to support and we’ll take a look.
Check that the calendar containing those events is toggled on in Manage > Calendar. Also confirm the calendar status reads “Synced” — if it shows an error or expired state, click Reconnect.
Email only appears for people who are in your Continuum contact database, so if a contact hasn’t been added yet, their emails won’t show. Also make sure email is enabled in the Manage dialog — not just calendar.
Your Microsoft 365 tenant requires admin consent for Continuum. Ask your IT administrator to grant tenant consent in Azure AD, then try connecting again.
One of the connected capabilities — email or calendar — has stopped syncing. Open Manage to see which capability is failing and click Reconnect next to it. This commonly happens after a password change or when your IT team rotates conditional‑access policies.