> ## Documentation Index
> Fetch the complete documentation index at: https://help.oncontinuum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Act!

> Connect Act! to sync contacts and push meeting notes and tasks back to your CRM.

The Act! integration connects Continuum to your Act! account so you can import contacts and push meeting notes and tasks back to Act! from any meeting page.

Act! is set up differently from most other CRM integrations: instead of an OAuth popup, you sign in through an in‑app form where you select your **region** and enter your Act! **username**, **password**, and **database name**.

For the universal connect/manage/disconnect mechanics, see the [Integrations overview](/managing/Integrations).

## Before you start

<Warning>
  **Your Act! master database must be hosted in the cloud (on ActAdvantage).** The integration connects to your hosted master database, not a local or remote copy.

  Having ActAdvantage on its own isn't enough — some advisors have ActAdvantage but are still running their master database on their own server and haven't moved it to the cloud. If your master database isn't on the cloud server, the integration won't connect. If you're not sure, ask your Act! consultant to confirm your master database is hosted on the cloud.
</Warning>

Have these ready before you connect:

* Your Act! **username** and **password**.
* Your **region** — the same region you sign into the Act! web app from.
* Your **hosted (cloud) database name** — see the callout in the next section, because this is the field advisors most often get wrong.
* The account you use needs permission to read contacts and create notes and tasks in Act!.

## Connecting Act!

<Steps>
  <Step title="Open Settings > Integrations and click Connect on the Act! tile">
    An in‑app connection form appears (no popup window).
  </Step>

  <Step title="Select your region">
    Choose the region that matches your Act! tenant. Picking the wrong region will cause sign‑in to fail — if you're not sure which to pick, look at the URL you use to sign into Act! on the web.
  </Step>

  <Step title="Enter your username and password">
    Use the same username and password you sign into Act! with.
  </Step>

  <Step title="Enter your database name">
    Enter the name of your **hosted (cloud) database** — not the database name shown in your desktop Act! app.

    <Warning>
      **Most common setup issue:** Enter the name of your **hosted (cloud) database**, not the name shown in your desktop Act! app. They are often different, even though your username and password are the same for both. If your username and password are right but the connection fails, this is almost always why.

      Not sure what your hosted database name is? See [Find your hosted database name](#find-your-hosted-database-name) below.
    </Warning>
  </Step>

  <Step title="Connect and confirm">
    Click **Connect**. The tile updates to **Connected** and the Manage dialog opens with sync status. You're done.
  </Step>
</Steps>

<Note>
  Continuum doesn't store your Act! password — your sign‑in is used once to establish the connection and then discarded.
</Note>

## Act!‑specific settings

Open **Manage** on the Act! tile to see this option:

**Push meeting notes to** — chooses where your meeting notes land in Act! when you push a meeting:

* **History (Meeting Held)** (default) — records the meeting in Act! **History** as a **Meeting Held** activity. History captures the meeting's duration in Act!, so you keep a record of how long each meeting ran.
* **Notes** — creates a plain note in Act! instead.

Pick an option and click **Save settings** to apply it. The change only affects future pushes — meetings you've already pushed stay where they are.

## What gets pushed to Act!

From a meeting in Continuum, click **Push to CRM** to send the meeting back to Act!. The push includes:

* The meeting summary, organized by your meeting template
* Notes you added before and during the meeting
* Tasks (with due dates and assignees) generated from the meeting
* Meeting metadata — date, time, attendees

By default, the meeting notes are recorded in Act! **History** as a **Meeting Held** activity, which captures the meeting's duration. If you'd rather they arrive as plain notes, switch **Push meeting notes to** to **Notes** in the Act!‑specific settings above.

### Where your pushed notes and tasks appear

Pushed notes and tasks show up in the Act! **web** version **immediately**. They then flow down to your **desktop** Act! app on the next Act! sync.

The default Act! sync interval is **30 minutes** (some setups are configured for 15 minutes or 1 hour), and you can trigger a sync manually in Act! to pull everything down right away.

<Tip>
  Just pushed from Continuum but don't see the note in your desktop Act! app yet? Check the Act! web version — it appears there first — or run a manual sync in Act! to bring it down to your desktop.
</Tip>

## Importing contacts from Act!

Contacts don't sync automatically the first time. To bring contacts in:

1. Go to **People** in the left sidebar
2. Click **+ New Contact** > **Import from CRM**
3. Pick the Act! contacts you want to bring in

## Disconnecting

Open **Manage** and click **Disconnect**. Contacts you've already imported stay in Continuum.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Connection fails but my username and password are correct">
    The database name is almost certainly the cause. Your username and password are the same for both your desktop and your hosted databases, so the database name is the only field that differs between them — which makes it the easiest one to get wrong.

    Make sure you've entered the name of your **hosted (cloud) database**, not the name shown in your desktop Act! app. To find the correct name, follow [Find your hosted database name](#find-your-hosted-database-name) below.

    If the database name is correct and the connection still fails, check that you selected the right **region** (see below) and that your master database is actually [hosted on the cloud](#before-you-start).
  </Accordion>

  <Accordion title="Find your hosted database name">
    Your hosted database name can be different from the name shown in your desktop Act! app. Here's how to find the one Continuum needs:

    <Steps>
      <Step title="Log into the Act! web (cloud) version">
        Use the web version of Act!, not the desktop app.
      </Step>

      <Step title="Look at the top‑left corner">
        Your database is shown there as `Act-[DatabaseName]`.
      </Step>

      <Step title="Take the part after the hyphen">
        That's your database name. For example, `Act-Entrust` means your database name is **Entrust**.
      </Step>

      <Step title="Enter it in Continuum and reconnect">
        Enter that exact name in the **Database name** field in Continuum and connect again.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Sign‑in failed with a region error">
    The region you picked doesn't match where your Act! tenant lives. Double‑check by signing into the Act! web app and comparing the URL, then reconnect with the correct region.
  </Accordion>

  <Accordion title="My master database isn't on the cloud">
    The integration only connects to a master database that's hosted in the cloud (on ActAdvantage). If your master database is still running on your own server, the integration can't connect — even if you have ActAdvantage. Ask your Act! consultant to confirm your master database is on the cloud server.
  </Accordion>

  <Accordion title="It says it pushed, but I don't see it in Act!">
    Pushed notes and tasks appear in the Act! **web** version immediately, then flow down to the Act! **desktop** app on its next sync — so if you're working in the desktop app, give it a moment or pull it down yourself.

    * Make sure you're looking in the right place: by default, meeting notes are pushed to Act! **History** as a **Meeting Held** activity — not to **Notes**. Check your **Push meeting notes to** setting in the Manage dialog to confirm where they're going.
    * Check the Act! **web** version first — your push is already there.
    * In the Act! desktop app, click **Sync Now** to bring it down right away, or wait for the app's scheduled sync (the default interval is **30 minutes**).
    * To see when the next automatic sync will run, look at the **left sidebar** of the Act! desktop app — it shows the next scheduled sync time.
  </Accordion>

  <Accordion title="My Act! password changed and now syncing has stopped">
    Open **Manage** on the Act! tile and click **Reconnect**. Enter your new credentials to refresh the connection.
  </Accordion>
</AccordionGroup>